CUSTOMER CARE
WANA offers NATIONAL shipping:
They are carried out with 24-hour express courier.
For islands and remote areas, delivery times vary between 2 and 3 working days.
The contracted courier is MBE
After the shipment has been picked up, you will receive a text message and/or e-mail from the courier indicating the CUSTOMER'S NECK ID (tracking) and delivery time.
Click on the following link to track your shipment: Track Order
ADDRESSEE ABSENT
In the event that the recipient is absent at the time of delivery, BRT Express Courier will leave a notice of his or her passing and will then contact our staff to inform them of the delivery at their warehouse.
Our customer service will contact the courier and make arrangements for a second delivery or for the goods to be collected from the premises.
NO SHIPMENTS ARE MADE:
- 1 January
- 6 January
- Easter Sunday
- Angel Monday
- 25 April
- 1 May
- 2 June
- 15 August
- 1 November
- 8 December
- 24 December
- 25 December
- 26 December
- 31 December afternoon